I wanted to take a moment to remind our customers of the fastest, and most efficient ways to contact customer support. As you may know, we offer both live phone support and live chat support. Telephone support is an excellent way to speak with a rep on the phone to answer any of your technical or marketing related questions.
Telephone Support is open Monday through Friday from 7am to 6pm Mountain Time. The phone number is (801) 434-8582. We strive to answer our phones within one to two minutes. Most of the time, we answer quicker than that, but there are some times where the hold time may be a little higher. Please be patient if you are on hold, we'll get to you as quickly as we can. After your phone call with our support representative, you will be given the opportunity to participate in a short survey that will allow you to rate the performance of the rep. Your feedback is reviewed weekly and is very important to us to better understand how we can best support our merchants! (Note - on Thursday's, we are closed from 2:45pm until 4:30pm Mountain Time for training of the customer support staff.)
Electronic support is open 24 hours a day, 7 days per week. Electronic Chat support is also an excellent way to ask your technical or marketing question and you will also have the opportunity to request a copy of the chat transcript to be emaield to you for future reference. In the near future, we will be closing chat support on Wednesday's from 3am until 5am Mountain Time for training. We believe that training is an unbelievable attribute that all of our representatives will benefit from, which can then be passed on to our merchants for the best possible support. After your chat session with our support representative, you will be given the opportunity to participate in a short survey that will allow you to rate the performance of the representative. Your feedback is reviewed weekly and is very important to us to better understand how we can best support our merchants!
To use electronic chat support, you must have Java installed on your computer. We have provided a link to Java, at www.myquickresponse.com, or you can download it directly from www.java.com/en.
Have a great week!!!
Sean Guy
Director of Customer Service
StoresOnline, Inc.
Telephone Support is open Monday through Friday from 7am to 6pm Mountain Time. The phone number is (801) 434-8582. We strive to answer our phones within one to two minutes. Most of the time, we answer quicker than that, but there are some times where the hold time may be a little higher. Please be patient if you are on hold, we'll get to you as quickly as we can. After your phone call with our support representative, you will be given the opportunity to participate in a short survey that will allow you to rate the performance of the rep. Your feedback is reviewed weekly and is very important to us to better understand how we can best support our merchants! (Note - on Thursday's, we are closed from 2:45pm until 4:30pm Mountain Time for training of the customer support staff.)
Electronic support is open 24 hours a day, 7 days per week. Electronic Chat support is also an excellent way to ask your technical or marketing question and you will also have the opportunity to request a copy of the chat transcript to be emaield to you for future reference. In the near future, we will be closing chat support on Wednesday's from 3am until 5am Mountain Time for training. We believe that training is an unbelievable attribute that all of our representatives will benefit from, which can then be passed on to our merchants for the best possible support. After your chat session with our support representative, you will be given the opportunity to participate in a short survey that will allow you to rate the performance of the representative. Your feedback is reviewed weekly and is very important to us to better understand how we can best support our merchants!
To use electronic chat support, you must have Java installed on your computer. We have provided a link to Java, at www.myquickresponse.com, or you can download it directly from www.java.com/en.
Have a great week!!!
Sean Guy
Director of Customer Service
StoresOnline, Inc.
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