StoresOnline Receives Prestigious SSPA Award
Service & Support Professional Association Recognize StoresOnline for Consumer Support
OREM, Utah, October 8, 2007 - StoresOnline, a leading provider of eCommerce software and solutions for small businesses and entrepreneurs, was awarded the 2007 Service Excellence in Consumer Support Award by the Service & Support Professionals Association (SSPA). The award honors a company whose technical support operation effectively handles high volumes of inbound and outbound customer interactions, with an emphasis on problem avoidance, Web and voice self-service and streamlined incident handling.
Founded in 1989, SSPA has grown to become the largest and most influential industry trade group for technology service and support professionals. Its nearly 200 member companies represent tech support, field service and customer relations organizations around the globe.
“Traditionally, the SSPA Service Excellence award winners have set the standard for the industry by delivering world-class, value-added service and support to their customers,” said Stephen Smith, executive director of SSPA. “This year’s group of winners was no exception and the dedication of these organizations continues to impress us.”
"StoresOnline’s top priority is exceptional customer support as we provide e-commerce solutions for businesses and entrepreneurs," said Robert Schow, vice-president customer operations, StoresOnline. "This award demonstrates our commitment to provide customers with the best support in the industry.”
About StoresOnline
StoresOnline is an e-services company that offers e-commerce technology, training and a variety of Web-based technology services to help small-business owners and entrepreneurs build and maintain fully functional e-commerce Web sites.
About the SSPA
As the industry’s foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International (AFSMI) and the Electronic Supply Chain Association (ESCA). For more information, visit www.thesspa.com.
