Our goal at Doowaggle is to provide quality products and superior customer service. Our desire is for our customers to have a positive shopping experience. We are also consumers shopping online or at a brick and mortar storefront, therefore we appreciate the same level of customer care that we strive to provide. Should you have any questions regarding our products or service, please contact us via phone, or email.
FAQ's For Doowaggle Dog Clothing
Q: How soon will I receive my product?
A: All products going to the United States are shipped via USPS. Depending on the destination, it should arrive within 2 to 7 business days.
Q: Do you ship International orders?
A: International orders are shipped via USPS which includes insurance and tracking.
Q: What if my product has been damaged when I receive it?
A: Doowaggle wants to ensure your complete satisfaction, so please refer to our shipping/return policy page for information. If you have any further questions, please contact us via phone or email.
Q: Is my purchase information secure on your site?
A: Yes! The encryption system that we use will ensure that ALL your information will be safe, and Doowaggle will not use your information for any other purpose.
Q: Is there sales tax on my order?
A: Only customers within the State of South Dakota will need to add 4%.
Q: How can I contact customer service?
A: Please contact us via phone or email.
FAQ's For Doowaggle Dog Houses
Q: What is your return policy?
A: Doowaggle guarantees the quality of workmanship and materials in every item we sale. If there is a quality related problem, all returns require a Return Authorization Number (1-800-993-0265) and must be reported within 3 days after receipt of product. Please note that any products that are delivered by commercial carrier (Extra Large models, Duplex's) cannot be returned.
NOTE: Our Shipping companies are responsible for shipping damage only if noted by you upon receipt of the product. Please inspect all shipments prior to the driver leaving.
NOTE: Free shipping only applies to our models that have the HT in front of them and includes the lower 48 states additional shipping charges apply to Canada , Alaska and Hawaii. Please call for a shipping quote.
Q: If the customer returns a product due to wrong size or cancellation after it has been shipped, the customer is responsible for return freight costs.
A: Any product returned to Doowaggle for any reason other than quality or workmanship is subject to a 20% handling charge and items must be returned in condition for resale.
Q: What is standard delivery time for your products?
A: Due to the fact that each dog house is custom made, production time of your dog house is approx. 20-25 business days. The delivery time would depend on the area that it is being shipped to. During the months between September through February, lead times may increase because of peak season demands. We make every effort to get products shipped as soon as possible. Please keep in mind that all of our doghouses are custom built and lead times may vary.
Q: How much does shipping cost?
A: Shipping is FREE on our cedar & custom products with the exception of porch and deck options ordered separately. A small residential delivery fee may apply for large orders that may ship via a heavy freight carrier. For the luxury dog house/kennel DIY kits & indoor dog enclosures there is a freight charge.
Q: What is your warranty policy?
A: All of our products have a 1-year workmanship and material warranty.
Q: What is your cancellation policy?
A: Please understand that cancellation fees may apply for any orders that are cancelled or revised after they have been placed. We make every effort to avoid charging these fees.
Q: Is there sales tax on my order?
A: Only customers within the State of South Dakota will need to add 4%.
